| ACCOUNT MANAGEMENT
How can I create a new account/username in your system?
The quickest and easiest way to create a new account is to use the following link:
top
BILLING
What is a CVV2 number?
CVV2 is a security measure we require for all transactions. Since a CVV2 number is listed on your credit card, but is not stored anywhere (by us or our credit card processor), the only way to know the correct CVV2 number for your credit card is for you to physically have possession of the card itself. All VISA, MasterCard and American Express cards made in America in the past 5 years or so have a CVV2 number, while those in Europe and Asia will be joining the CVV2 program shortly.
If you have any questions about your CVV2 number, please contact your bank or credit card issuer.
top
Why was my charge declined?
There are many reasons to return a value of Declined. There may be a typo in your credit card number, the expiration date may be invalid, the CVV2 number may be incorrect, the address (especially ZIP code) may not match exactly. There may also be a problem on the credit card company's end- the credit limit has been reached, the card has been reported stolen, etc.
If you are renewing a domain or other service, check to ensure that the default information in the account is accurate and up to date. The default account information is transmitted automatically for these transactions, you don't have to submit it with the renewal. In the manager, click the "Update Account Information" link. You'll be able to update the email address for your account, your default registrant & contact info, your default nameservers and your default credit card information.
You should re-check all of the credit card data before submitting it again very carefully to rule out an error on your part, then contact your credit card company to resolve the status of the card.
Please attempt your transaction again, and if it fails, contact support. Please include the username of your account and how much you need added to your account manually. We will charge the default credit card in the account- please make sure the details of your billing address and credit card are accurate, and include the CVV2 number off of your card, please.
top
What does "Call Voice Center" mean?
This error generally means your credit card company has questions regarding the validity of the charge you attempted with us. Please contact your credit card company and ask them to allow the transaction.
Once you have verified with them that you want to process the charge, you may then return to the transaction and submit it again.
top
What methods of payment does Domain Registry Support accept?
Domain Registry Support accepts all major credit cards: Visa, MasterCard, American Express or Discover. If you don't have a credit card, you can prepay for your domains via cashiers check or money order.
top
Do you accept pre-payment via check or money order?
You can set up an account with us by pre-paying with a certified check or money order (both in U.S. Dollars). Each domain registration, renewal or transfer will draw from this account, until the funds are depleted. The funds can be replenished at your convenience.
You will still need the relevant account information. With your certified check or money order, include your name, address, phone, and email. You will also need to choose a username and password. Please indicate the registrant (owner of the names).
You may start an account with any amount of money, however, you must have at least $21.00 in your account for a transfer, and $70.00 in your account for a new domain registration/ renewal.
top
Can I get a receipt, invoice, purchase order or my billing history?
In order to keep our costs low, Domain Registry Support does not do any paper billing. All of our transactions are conducted online.
Therefore, we cannot send you a *paper* receipt, as we have no capabilities for such. You can, however, log in to our "Member Login" to view your billing history and to have us email you a receipt. In addition, you may contact the response center to request a payment confirmation by email or fax. See the homepage for the toll free number.
top
Have I been double-charged? What's a credit card "authorization"?
When you attempt to make a purchase in our credit card system, we "authorize" funds on your credit card. This is not a charge, but a test to see if you have the funds available for the purchase. After the authorization returns a result of sufficient funds, we attempt to register the domain(s). If the domain registration fails for any reason, there will be a void that accompanies the attempted charge. The net result is that there will be no charge that posts to your account.
There is still, though, that authorization on your credit card. This authorization looks like a charge, and will reduce your available credit, but will expire on its own within a few days on most cards. Some card systems, notably debit cards and PayPal cards (because they both deal with your bank account) hang on to authorizations longer. You should contact your credit provider for the specific authorization policy.
It is for this reason that we recommend contacting technical support if you are having trouble registering a domain. If you continue to submit time after time, you will rack up a large number of authorizations, and may run out of available credit or freeze your account funds. You may even cause your credit card company to suspect fraud, and they will put a hold on your card.
top
DOMAIN MANAGER
I've lost my username and password! Help!!
If you have forgotten (or do not know) the username and/or password for a domain account, you can:
1.) Request it via email-
OR
2.) Verify the credit card in the account-
OR
3.) Prove you are the owner of the domain-
1.) Log on to http://www.domainregistrysupport.com, and click on the Member Login link in the Manage section. There is a "Forgot Your Password?" section, where you can enter your email address. We will email your username and password immediately. IMPORTANT- Depending on your mail system, it may take some time to receive, usually no longer than 15 minutes. You must enter the email address you used at the time of registration. PLEASE NOTE- this must be an EXACT match. If there was a typo or any other error when you submitted this email address and/or the email address can no longer receive mail, that cannot be helped. You must move on to Step 2 or Step 3 in this case. ALSO, this email address is the default email address for the account holder. The email address of any of the contacts is NOT valid. Only the email address for the account can retrieve the username and password.
2.) If you have forgotten the username and password, AND your email address is incorrect or out of date, you will have to provide the last 4 digits of the credit card in the account, (or the one used to register the domain, alternately). Also provide the new, correct email address so that we can update your info and send your username and password. Email that information to domainregistrysupport.com.
3.) If you have forgotten your username and password, AND your email address is incorrect or out of date, AND you cannot verify your credit card information, you will be asked to provide proof of ownership and identity. We will first need a written request to provide access to the domain. This request MUST contain the following information- the domain(s) in question, the request for access to said domain, as well as your contact address, preferably email. Accompany this request with a valid photo ID (passport, drivers license, etc.) If the domain is registered to a company, we will need the signatory page of the articles of incorporation for that company. All of this information is required for security reasons. If you cannot provide any or all of this information, you will not be able to get access to this domain. Please contact the response center at 800-875-7198, or scan it in and email to support@domainregistrysupport.com. Include your contact information (email and phone), so that we may verify the information's validity.
top
How can I merge two or more accounts into one?
If you have created more than one account with Domain Registry Support, you can merge all of your domains into one account.
You can log into the 'Member Login' and move domains between user accounts in the 'Ownership Change' section.
If you have more than about 10 domains to move, you can contact us to move them for you.
Simply provide the username and password of all the accounts you have, as well as the username of the account you want to be the single account for all of your domains.
We will transfer all of your domains into the account with the name you've specified.
top
I forgot my security question's answer. How can I recover it?
If you have forgotten the answer to the security question, you will have to prove you are the owner of the domain in order to get access.
We will first need a written request to provide access to the domain. This request MUST contain the following information- the domain(s) in question, the request for access to said domain, as well as your contact address, preferably email. Accompany this request with a valid photo ID (passport, drivers license, etc.) If the domain is registered to a company, we will need the signatory page of the articles of incorporation for that company. All of this information is required for security reasons. If you cannot provide any or all of this information, you will not be able to get access to this domain. Please contact the response center at 800-875-7198, or scan it in and email to support@domainregistrysupport.com. Include your contact information (email and phone), so that we may verify the information's validity.
Upon receiving this information, we will reset your security question to be blank, so that you may specify your question and answer again.
top
How do I update my Registrant handle? How do i change owner?
Changing the registrant information (ownership) of a domain, or updating the information of the registrant (owner) can be done online through the domain manager.
To begin, click the Member Login link on the left-hand side of our website at domainregistrysupport.com. Enter your username and password. If you have forgotten your username and password, you can enter the email address you used at the time of registration to receive your username and password via email.
Once you're in the Management system, if you wish to change the registrant info for a domain, click the "Ownership Change" link in the Change/Update Information section.
If this is your first visit to the Ownership Change section, you'll be prompted to set up a security password for your own protection. You must choose a question and provide the answer. You will be prompted for this answer every time you return to this section. PLEASE NOTE: Please choose something memorable. If you forget your answer, you will not be able to change it without contacting the support line 800-875-7198.
Once you are in the section, you may again click the "Ownership Change" sub-menu. Next, your can select the domain you wish to alter the ownership of. If you have a large number of domains, you can browse through your list 50 at a time, or you can search for a specific domain. Once you have clicked on the domain, the current information will be displayed. Please make any changes necessary, and then click the Continue button. Your changes will be finalized (if there are no errors) immediately, reflecting the new owner right away. We will keep a log of all the old information, for future reference, if there is ever any question.
top
How do I change the ownership of a domain and move it into a seperate account for the new owner to manage for themselves?
Here is the information you need to change the ownership information for the domain, have the new owner create an account for themselves, and move the domain into that account for them to manage.
First, Changing the registrant information (ownership) of a domain, or updating the information of the registrant (owner) can be done online through the domain manager.
To begin, click the Member Login link on the left-hand side of our website at Domain Registry Support Enter your username and password. If you have forgotten your username and password, you can enter the email address you used at the time of registration to receive your username and password via email.
Once you're in the Management system, if you wish to change the registrant info for a domain, click the "Ownership Change" link in the Change/Update Information section.
If this is your first visit to the Ownership Change section, you'll be prompted to set up a security password for your own protection. You must choose a question and provide the answer. You will be prompted for this answer every time you return to this section. PLEASE NOTE: Please choose something memorable. If you forget your answer, you will not be able to change it without contacting support.
Once you are in the section, you may again click the "Ownership Change" sub-menu. Next, your can select the domain you wish to alter the ownership of. If you have a large number of domains, you can browse through your list 50 at a time, or you can search for a specific domain. Once you have clicked on the domain, the current information will be displayed. Please make any changes necessary, and then click the Continue button. Your changes will be finalized (if there are no errors) immediately, reflecting the new owner right away. We will keep a log of all the old information, for future reference, if there is ever any question.
Once the ownership has been changed, have the new owner create an account for themselves and then send you the exact 'username'. The quickest and easiest way to create a new account is to use the following link:
https://secure.onlineaccess.net/cart/newuser.php?IYD=1
Once you have the USERNAME of their account, here is the information you need to move the domain into that account for them to manage for themselves;
If you have a domain in one account, and you wish to move it to another account, that can be accomplished online through the domain manager.
To begin, click the Member Login link on the left-hand side of our website at http://domainregistrysupport.com. Enter your username and password. If you have forgotten your username and password, you can enter the email address you used at the time of registration to receive your username and password via email.
Once you're in the Management system, if you wish to move the domain into a new account, click the "Ownership Change" link in the Change/Update Information section. If this is your first visit to the Ownership Change section, you'll be prompted to set up a security password for your own protection. You must choose a question and provide the answer. You will be prompted for this answer every time you return to this section. PLEASE NOTE: Please choose something memorable. If you forget your answer, you will not be able to change it without contacting support.
Once you are logged in, click on the "Move Your Domain" link, then click the domain that you want to move. Specify the username of the new account, and verify it. If the buyer or new owner does not yet have an account in our system, there is a link at the top of this section to create a new account for them. Once created you may enter their username to complete the move operation.
PLEASE NOTE, you must specify the exact username. If you unintentionally move your domain to an incorrect account, you will need to contact support to verify your ownership of the domain in order to retrieve it.
Once you have filled in the username of the account to move the domain to, and verified it, click the Continue button. We will transfer the domain(s) into the account with the name you've specified immediately.
top
How can I change my default account information?
Changing your default account information can be accomplished via the Management control panel.
To begin, click the Member Login link on the left-hand side of our website at www.domainregistrysupport.com. Enter your username and password.
Once you're in the Management system, if you wish to change your password, click the "Change Your Password" link. You'll be asked for your current password, as well as your new password twice. PLEASE NOTE: Once you hit the "Change Password" button, your change is finalized.
If you wish to change the default account information click the "Update Account Information" link. You'll be able to update the email address for your account, your default registrant & contact info, your default nameservers and your default credit card information.
top
I know my username and password but I cannot log in. What's going on?
Both the username and password are case-sensitive, and must be exact matches. This means that "USER" is not an acceptable subsititute for "user"- you must match the case of the original username and password you chose. The best way to ensure your username and password are correct is to copy and paste them directly from the email containing them.
Please remember that if you have more than one account with us using the same email address, you will receive all the username/password sets for all of your accounts.
To retrieve your username and password via email, log on to http://www.domainregistrysupport.com, and click on the Member Login link in the Manage section. There is a "Forgot Your Password?" section, where you can enter your email address. We will email your username and password immediately. You must enter the email address you used at the time of registration.
top
DOMAIN REGISTRATIONS
What is a domain name?
A domain name is the essence of your company's online identity. It is the address your customers use to find information about your products and services on the web. Domain names allow Internet users to type in a name, such as domainregistrysupport.com, to identify a numeric Internet Protocol (IP) address such as 207.15.12.173. The purpose of domain names is to allow users connected to the Internet the ability to find web sites without having to memorize the long, numerical (IP) addresses that actually locate the computers or servers on the Internet.
top
Your site is telling me that the DNS server I entered is invalid. What's going on?
At least one of the nameservers you have specified is not valid. Please contact your hosting company and verify the DNS information.
Please be aware, the most common user error is inclusion of the IP addresses in the Hostname field. A valid hostname will take this form:
ns1.examplehostname.com
The numerical IP address is not necessary (213.456.78.90).
top
Why hasn't my domain's whois information updated yet?
It usually takes two business days for updates made online at Domain Registry Support to be seen elsewhere on the web, including hosting information.
This is standard Internet propagation time.
If your domain has not updated after 2 business days, please contact support 800-875-7198.
top
Where do I upload my website? Are you my webhosting company?
Domain Registry Support does not do any web hosting or web design, just domain registration only.
You will need to contract out for separate web hosting- you can do a web search for hosting, and get thousands of results to choose from. Once you have hosting, obtain your new host's DNS (Domain Name Server) Information. Once you have their DNS info, you can return to the Domain Registry Support website and update your DNS records online, gaining access to our Member Login area with your username and password.
Or, if you have a free site (such as a members site with AOL or Geocities), you can point your domain there by using our URL-forwarding option.
top
Why does the whois show a different expiration date than the domain manager?
When a domain is over the expiration date, the central registry has what they call an "auto-renew" program. This means that they add another year on to the domain automatically, and charge the registrar (us). They update their whois information to show the new expiration date. We do not update our database unless you actually renew your domain.
top
I do not want this domain. How can I stop the renewal notices?
If you do not wish to renew any of your domains, and you do not want to receive renewal emails, you can stop the notifications from being sent, and your domain will expire at the end of it's term.
Simply log on to our website at www.domainregistrysupport.com, and click the "Member Login" link in our "Manage" section. Enter the username and password you chose at the time of registration. If you have forgotten the username and password you chose, you may enter the email address you entered at the time of registration to have your username and password emailed to you.
You will see links to all of the actions that you can perform. One of the links is to "Disable Renewal Notices". Click that link, and check the box next to each domain you wish not to renew. Click the Continue button.
You will be prompted for confirmation, as this action means your domains will be released at the end of their term. Click the "Yes" button to finalize the disabling of your chosen domains.
top
How do I change hosting providers? How do I update my DNS servers?
Your host should have given you the primary and secondary DNS information. This information will usually take this form:
Primary Hostname- ns1.examplehostname.com
Primary IP- 123.45.67.8
Secondary Hostname- ns2.examplehostname.com
Secondary IP- 123.45.67.9
You can log on to our website at www.domainregistrysupport.com, and click the "Member Login" link in our "Manage" section. Enter the username and password you chose at the time of registration. If you have forgotten the username and password you chose, you may enter the email address you entered at the time of registration to have your username and password emailed to you.
After you log in, you will see links to the actions you can perform. Click the "Change DNS Info" link. You will be able to see the current nameserver info listed. Select the domain(s) whose hosting you wish to alter, and click the "Continue" button.
On the next screen, you will be able to enter the hosting information your host has given to you. Replace the current servers with the new server info (you may omit the IP addresses, as they are optional), and click the "Continue" button. Your new DNS information will be automatically entered, if it is verified to be valid.
It will take a couple of days (24 - 48 hours) for your change to propagate Internet-wide.
top
If a domain name is already registered, can I find out who owns the name?
Yes. If you check the availability of a domain name and it is already registered, click on the "whois" button. This will display the contact information associated with a registered domain name. The "whois" information for a domain shows you who owns the domain (registrant contact), who administers a domain (administrative contact), who is responsible for the technical inner-workings of the domain (technical contact) and who is responsible for billing purposes (billing contact). In addition to the contact information, you can see information relating to the expiration date of the domain and the hosting DNS servers for the domain's hosting provider.
top
Someone else registered my domain for me. How can I manage it now?
in order to gain control of this domain, you must first prove ownership. If you can fax me a copy of an ID, such as a driver’s license, that matches the registrant info; I will move the domain into your own account for you to manage. If the domain is registered to a company, we will need a written request faxed over on company letter head, or a fax including the articles of incorporation.
If you do not already have an account in our system, you will need to create one. The quickest and easiest way to create a new account is to use the following link:
https://secure.onlineaccess.net/cart/newuser.php?IYD=1
Please contact the response center at 800-875-7198 or you may scan it and attach it through email. Please be sure to include the domain name, the username of your account and an email address and phone number where you can be contacted.
top
How long does the registration process take?
Domain Registry Support’s application process should take less than two minutes to complete. As an ICANN-approved registrar, all registrations take place in realtime - once your request and registration has been processed and approved, your name is registered.
top
What are the fees to register a domain name?
The Domain Registry Support pricing structure starts at $35.00 per year. The price includes all fees associated with registering your domain name, including parking fees. Volume discounts are available according the the following table.
top
I've got my domain name, now what? It doesn't work!
A domain name is not a website. It's simply an address someone uses to find a website. If you would like to have a website, you can contact a web design or hosting company. After they build you a Website and set it up for hosting, you can enter their Domain Name Server Info (DNS Info) by clicking on the Domain Registry Support "Member Login" link and following the directions from there. Within 24-48 hours after you enter the DNS info, your new Website will be accessible to anyone in the world to see, including you!
top
Is it possible for someone to register my domain name after I have registered it?
No. The availability of .us, .com, .net and .org domain names is verified through a central registry system. This system prevents a domain name that is successfully registered from being registered by another person or entity. The Domain Registry Support registration and processing system updates the central registry in real time.
top
Can I automatically renew my domain? How do I turn off auto-renew?
To turn [on..off] Auto-Renewal here is what you will need to do.
1) Log in with your username and password.
2) Click on 'Renew Your Domains' under services.
3) Select Continue.
4) Click on 'Enable/Disable Auto Renewal'. Then simply
select the domain names you wish to activate with the
service. (Uncheck domain names if you wish to deactivate service.)
top
How do I renew my domain registration?
You can renew your domain you registered at, or transferred to, domainregistrysupport.com for up to 10 years.
Simply go the the homepage of www.domainregistrysupport.com, and click the "Member Login" link in our "Manage" section. Enter the username and password you chose at the time of registration. If you have forgotten the username and password you chose, you may enter the email address you entered at the time of registration to have your username and password emailed to you.
You will see links to all of the actions that you can perform. One of the links is to "Renew Your Domains". Click that link, and check the box next to each domain you wish to renew. Click the Continue button.
Choose the length of time you wish to renew each domain for. (Remember, you can renew for up to 10 years- if your domain will expire in 3 + years, you will only be able to renew 6 additional years.) Click the Continue button.
You will then be asked about your payment information. Click the Continue button to finalize the renewal.
IF YOU DO NOT WISH TO RENEW YOUR NAMES- use the "Disable Renewal Notices" link in the manager. You will not receive further reminders to renew your names, and they will be released on the expiration date.
top
I already renewed my domain, why are you still emailing me about it expiring?
You may have received one of our 'Service' Renewal notification.
If you believe that your domain is already paid up, you may want to take a closer look at the notification. It most likely states that "Email-Forwarding" or "URL-Forwarding" are the services expiring, and not your domain.
You can, of course, view when your domains are expiring in the Renew Your Domain section of the domain manager.
You can also renew your service that is expiring through the manager, if you wish. If you no longer need your additional service, you may choose to let it expire without renewal.
top
How can I update the administrative, technical or billing contacts for my domain?
Changing the admin, billing and technical contact information can be accomplished via the Management control panel.
To begin, click the Member Login link on the left-hand side of our website at www.domainregistrysupport.com. Enter your username and password. If you have forgotten your username and password, you can enter the email address you used at the time of registration to receive your username and password via email.
Once you're in the Management system, click the "Edit/ Manage Contact Handles" link. A contact handle is a shorthand version of all of your contact information. You can edit any of your contact handles here (click the "Edit" button next to the handle), or create new ones (click the "Create New Handle" link at the top of the page). Once you have the contact handle information the way you want it, return to the main screen of the Manager.
Next, click the "Assign Domain Contacts" link. A list of your domains, as well as the current Domain Registry Support contact handle associated with the domains, will show. Choose the domain you'd like to change information for, and click the Continue button.
Choose what information you'd like to update- admin, billing and/or technical, and click the Continue button. You may choose any of the Domain Registry Support contact handles you have set up in our system.
Click the Continue button to finalize the change. Our system will update immediately, however, it will take 24-48 hours for the information to propagate Internet-wide.
top
How can I create or update a nameserver that I've created?
Go to our website at www.domainregistrysupport.com and access the Member Login link in the the Management section with the username and password of the account containing the domain you wish to specify as the hostname of your new nameservers.
Click the Nameserver Management link. You will be able to create new nameservers, edit current nameservers, or delete current nameservers. The nameserver you wish to create must be a domain in this account. Click the New button to create new nameservers. Then, you will choose your new server hostnames- i.e. NS1.YOURNEWSERVERHOSTNAME.COM & NS2.YOURNEWSERVERHOSTNAME.COM. You must also fill in the IP addresses that you wish to associate with your new hostnames. You must use 2 unique static IP addresses- no other servers may already use the IPs. After each nameserver submission, click the Continue button.
If your information is valid, your nameservers will be sent to the central database. It will take 24-48 hours for your nameservers to propagate.
Please note, this is the limit of our tech support- if you need support on how to configure your server or any other issue, you must get outside support.
top
Someone stole my domain! What can you do?
We are a domain registrar - a registration company. You may find our contact information associated with the whois information on the domains we maintain. Also, you may see SecureWhois listed as the Registrant, but this is just a service we provide.
We do not own these domains, though. We just provide the registration and whois privacy (SecureWhois) services.
In the case of SecureWhois, you will need to contact the email address listed in the Whois output for the domain in question. This email will forward to the actual domain owner's email address.
If you believe there may be a security problem with your account, please email us at support@domainregistrysupport.com with any details you have.
top
How do I assign ownership of my domain to someone else?
Simply log into the domain manager and visit the section named 'Ownership Change'.
You can update the registrant contact information and give the domain to another Domain Registry Support user from there.
top
DOMAIN TRANSFERS
I received a transfer authorization email but I get an error about "Invalid Key". What do I do?
If your link returns a value of "invalid key" after you paste the approval code in, this is most likely a result of multiple emails being sent out. The latest version of your admin approval email makes all older versions obsolete, and any key off these old emails will not function properly. If you receive an invalid key warning, check for a later email in your inbox. If it's not there, contact support to have a newer one sent.
If the link you're clicking on for transfers returns this response- "Warning, your ID is invalid. Contact technical support", then the remedy is to have the entire link contained in the browser window.
Some email programs have a "page-wrap" feature that breaks our link into two parts, like this:
If you wish to verify and approve the transfer(s), visit the following link:
https://secure.onlineaccess.net/trans.php?email=email@domain.com&key=ti&FID=&IYD=1&secID=
For conveniences' sake, let's break this down like this:
If you wish to verify and approve the transfer(s), visit the following link:
linkpart1
linkpart2
You will have to copy (CTRL + C) the first part of the link (which begins with "https:" and ends with "?" in the case above) and paste (CTRL + V) into the address bar your browser window. Do not hit GO or hit the Enter key yet. Return to the email and copy the second part of the link on the line below the first one (which begins with "email" and ends with "=" in the case above) and copy it into the address bar of your browser window, after the first part of the link you pasted there earlier.
In your browser window then, the address you need to go to is:
linkpart1linkpart2
top
How can I get my domain's EPP Authcode?
Authorization codes can be sent to the admin contact online through the Domain Manager. In the 'Manage Your Domain' section there is an Authorization Codes link. Click the 'Get Code' button to have the auth code emailed to the admin contact.
top
What is the status of my transfer request? What can I do?
You can use the Check Transfer Status tool to manage your domain transfer away from your previous registrar to our system.
Access the Manage section through our Member Login with your username and password, and select the Check Transfer Status link. Your domain transfers will appear. Some will require no intervention from you (marked in green). Others (marked in yellow) may require you to resubmit an admin approval email if the domain has not been approved for transfer with us. Or, you may resubmit a domain for transfer to your prior registrar if it has been approved on our end, but your prior registrar denied the transfer.
If a domain appears in red, it's status cannot be determined automatically. Please contact us for help with these domains.
A domain that has successfully completed transfer will appear in blue.
Some of the most common reasons for your prior registrar denying the transfer include:
Not answering their confirmation email in time.
Not answering their confirmation email in the proper format.
The domain is expired or otherwise locked due to nonpayment.
top
How can I transfer my domains with another company to Domain Registry Support?
If your domain was registered with another registrar, you can transfer it to domainregistrysupport.com, and choose Domain Registry Support as your new provider.
The cost to transfer a domain is just $21.00, and this adds one year on to your registration term. For example, if your name expires in January of 2002, you can transfer it to us and once the transfer is complete, the new expiration date will be January of 2003.
To begin, click on the Transfer Registrars link at www.domainregistrysupport.com. If you have an existing account with us, enter your username and password. If you have never used our services before, click on the New Users button, and set up an account with a username and password. This is how you will get access to your domain once the transfer is complete.
You will receive confirmation of your request immediately. Also, within 24 hours, the administrative contact listed in the WHOIS record will be asked to verify the transfer request. Please make sure that the admin contact's email is up-to-date before submitting a name for transfer.
In the admin approval email, there will be a link to click on, and a code to cut and paste. Once you've approved the transfer, your prior registrar may email you their own confirmation letter. Read it carefully and follow the instructions. Once you've approved the transfer with them, your name should migrate to our system within 5-7 days. FOR THIS REASON, WE RECOMMEND THAT YOU BEGIN THE TRANSFER PROCEDURE AT LEAST TWO WEEKS PRIOR TO THE EXPIRATION DATE.
The information currently contained in your domain will remain the same prior to, during and after the transfer. Once the domain has successfully transferred to our system, you may begin using the online management system to make any changes you like.
top
SERVICES
How do I point my domain to an existing website?
URL-forwarding is available as a service from Domain Registry Support. URL-forwarding is a function of the management control panel.
Access the Manage section through our Member Login with your username and password, and select the URL-forwarding link. You can choose either free service, which will place an Domain Registry Support banner on your website, or pay the nominal fee of just $6.00 per name per year to receive banner-free forwarding to the URL of your choice.
You can use a www URL- http : //www.yourcompany.com/yourexamplesite.html, or a host URL- http : //12.34.56.789.
It will take a couple of days for your change to propagate Internet-wide. Your domain will be hosted on our servers, and will pull up the webpage you specify. Therefore, you cannot specify meta tags or other domain information. Your name will be in the address bar of the browser window at all times- your "real" web address will be hidden.
You may change your forwarding destination at any time through the management control panel. Simply log back in to the Enable URL-forwarding section, and update your web address. Click the Enable URL-forwarding to update the address.
top
I have email forwarding set up but how do I send out email using these addresses?
With email forwarding, someone is able to send you email through your domain. That is a function of our system.
The return address of your email you send out, though, is not a function of our system.
Most email client software (Outlook Express, Eudora, etc.) allows you to specify your return address. This will also be the "From" email address that appears. For help on this, you'll need to check the help files in your software, or contact the manufacturer or your ISP.
Most web-based email (Hotmail and especially AOL), will not allow you to specify your return address. In these cases, the recipient will be able to see your "real" email address, rather than your domain email.
top
Why can't I buy or renew SecureWhois for my .US domains?
Unfortunately, the .US registry contacted us and let us know that we are not able to offer the SecureWhois service any longer for .US extension. They mentioned since the .US registry is supported by the US Government, they do not allow this activity for security reasons, and are no longer letting ANY registrar register or renew any 'private whois' service on .US domains. Again, we apologize, but this one is our of our hands.
top
What types of URL Forwarding does your system support?
When you activate URL-forwarding, your domain is "cloaked" by default. This means that visitors will only see your domain in the browser address bar- they will not see the "real" URL you are forwarding to. This is accomplished by using a frame on our servers, which then loads the content of your site into that frame.
Cloaking may somtimes interfere with the coding of certain websites with dynamic features- javascripts, ID tags, etc. It may also interfere with secure websites, as part of your site will not be secure with cloaking. This will prevent the "lock" from showing up in browsers, etc.
In the URL Forwarding section in our Domain Manager, you can disable 'cloaking' if you wish. Changing style to 'Header Redirect' will result in a straight redirect to your site, with no frame. All of your code, including title and META tags, etc. will appear, but so will the "real" URL you are forwarding to.
top
How can I forward my domain's email to an existing email account?
Email forwarding is available as a service of Domain Registry Support. You can have "anymailrecipient@yourdomain.com" mail forwarded to any existing email address.
To activate email forwarding, log on to the Manage section via the Member Login link on the left-hand side of our website. Enter your username and password. If you have forgotten your username and password, enter the email address you used at the time of registration, and we will email you your username and password.
Once you've logged on, click the Enable Email Forwarding link. Select what email address you'd like to set up for your domain, as well as the email address you'd like to forward that email to. If your real email address changes, no problem. Just return to the Control Panel and the email forwarding section and update your email address.
The cost for email forwarding is $10.00 per year for up to 10 addresses. You may purchase an additional 10 addresses for $10.00. It will take 24-48 hours for your email to begin forwarding.
top
Why isn't my URL forwarding, email forwarding, WsC service or DNS service working?
In order for our services to work your domain must use our forwarding nameservers, ns3.onlineaccess.net and ns4.onlineaccess.net. When you updated your domains DNS, this made the hosting company responsible for the resolution of your domain. If you wish to use the forwarding service you must change the DNS back to our nameservers.
top
|
